The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Communicate with customers and colleagues from diverse backgrounds
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Customers and colleagues from all cultural groups are valued and treated with respect and sensitivity Completed |
Evidence:
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Verbal and non-verbal communication takes account of cultural differences Completed |
Evidence:
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Where language barriers exist, efforts are made to communicate through use of gestures or simple words in the other person's language Completed |
Evidence:
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Assistance from colleagues, reference books or outside organisations is obtained when required Completed |
Evidence:
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Deal with cross-cultural misunderstandings
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Issues which may cause conflict or misunderstanding in the workplace are identified Completed |
Evidence:
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Difficulties are addressed with the appropriate people and assistance is sought from team leaders Completed |
Evidence:
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When difficulties or misunderstandings occur, possible cultural differences are considered Completed |
Evidence:
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Efforts are made to resolve the misunderstanding, taking account of cultural considerations Completed |
Evidence:
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Issues and problems are referred to the appropriate team leader/supervisor for follow-up Completed |
Evidence:
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